Frequently Asked Questions

In the Genesee Valley Regional Market located in Henrietta, New York. Customers can access the market by turning North on Jefferson Rd near the Best Western Hotel, turning East on Clay Rd, or by turning West from E. Henrietta Rd onto Alliance Dr. Our neighbors are Union Place Coffee Roasters and JBC Noodles!

All you need to stop in is a valid photo ID that shows you are over 21 years old! This includes a state issued Driver’s License, Passport, or State ID. The ID does not have to be issued by the state of New York.

Anyone under 21 may sit in the lobby but is not allowed in the showroom. We are able to make accommodations for individuals with infants or small children. Please inquire with the security guard in the front lobby for more information.

Currently, we offer one of the best selections of cannabis and smoking accessories in Upstate New York! We have over 1,300 different products covering a wide variety of categories including Flower, Pre-Rolls, Vape Pens and Cartridges, Concentrates, Edibles, Beverages, Topicals, Tinctures, Smoking Accessories, and more! Check out the Menu or our Gallery to browse our selection and find what’s best for you!

At MJ Dispensary, we’re dedicated to putting forth the extra effort in giving back to the community. Customers are able to round up their change on an order to put towards donating to Rochester inner city schools.

In New York, customers can purchase up to either 84 grams of flower or 24 grams per day. Ask our budtenders for more questions regarding the legal limit.

Yes! We do allow photos and videos in the store! Please just be mindful of other customers and staff who may not want to be photographed or recorded.

Yes, all animals are allowed including service pets! However, some pets may not be comfortable with the dispensary environment. If your pet is stressed out by strangers or loud noises, it may not be comfortable environment for them. Please also be prepared if your pet has an accident on-premises!

Per New York State regulations we are unable to return cannabis products. However, please notify us of any issues regarding any cannabis product you purchase, and we will make our best efforts to address the situation and contact the vendor of the product with your concern.

Feel free to head over to our events page! This section of our website is dedicated to keeping you up to date on everything happening at MJ! Additionally, feel free to stop in-store and inquire about upcoming events with our budtenders! They may have a flyer for you to take home and put up on the fridge!

Dutchie Pay is an online payment system that allows our customers to pay for their orders in-store or online for pick-up or delivery. With Dutchie Pay, there is no fee, unlike our cashless ATM. To use Dutchie Pay, customers will have to make an account with the platform and link their bank account, similar to other payment methods like Venmo. Once completed, customers can use the “Pay with Dutchie Pay” option when creating a pre-order or scan the QR codes at the registers. For online orders, our budtenders will confirm the amount charged and complete the transaction. For customers creating an order in-store, Dutchie Pay will display a barcode for our budtenders’ to scan. After scanning, you’ll be greeted with a screen having you confirm the order total and which account you’d like the money withdrawn from. After confirming, the budtender will complete the transaction. It’s as easy as that!

Our delivery system utilizes time slots that can be reserved by customers. Currently, each hour offers a limited number of deliveries to be reserved, and orders must be pre-paid for using the Pay by Bank system, this is per NYS requirements.

If you are trying to place an order and receive an error that won’t allow you to, try placing the order for an earlier or later time slot. If you receive an error, this can be due to lack of funds in the account. Customers may have to have more than the allotted amount for their order to process the transaction. The amount can vary based on bank. This is for the safety of the customer, dispensary, and banking institution.

Yes, there is a $5 fee for deliveries and a $50 order minimum.
Orders of $100 or more will waive our $5 fee for delivery.

We deliver within Monroe County! If you are unsure if we deliver to your area, feel free to give us a call!
Upon delivery, an adult 21+ and over MUST be present to sign for the delivery. All deliveries must be made to a private address. Per NYS guidelines we cannot deliver to a public location, example being a hospital or library. Drivers will notify a customer when they are in route and with other possible updates regarding the delivery.

Some deliveries may be running late depending on the day and we will do our best to get to you in a timely manner. Feel free to give us a call to ensure that this is the case!